Shipping policy

Shipping & Delivery

Shipping Policy

All orders are processed within 24–48 hours, excluding Sundays and public holidays. Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

Shipping Rates & Estimated Delivery Times

We offer tracked shipping with the following estimated delivery times:

  • United States: 3–8 business days
  • United Kingdom & Europe: 3–8 business days
  • Canada, Australia & New Zealand: 5–10 business days

Please note that delivery times are estimates and may occasionally be affected by carrier delays, customs processing, holidays, or other circumstances outside of our control.

How Can I Track My Order?

Once your order ships, you will receive an email containing your tracking number.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

If your order has not arrived within the estimated delivery window, please contact us at support@shopsylmora.com with your name and order number, and our team will be happy to assist you.

Refunds, Returns & Exchanges

We offer a 30-Day Money-Back Guarantee on our products.

You may request a return within 30 days of receiving your order. Eligible used or unused products may be returned for a refund in accordance with our return policy.

Customers are responsible for arranging and paying for return shipping unless the product arrived damaged, defective, or incorrect.

Once your returned item has been received and inspected, approved refunds will be issued to your original payment method.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@shopsylmora.com.

Please include:

  • Your order number
  • A brief description of the issue
  • A clear photo of the item and packaging

We review these situations individually and will work with you to provide an appropriate solution.

Questions?

If you have any questions about shipping or your order, please contact us at support@shopsylmora.com.